Product Return Policy

At JEXCELHUB, we strive to provide our customers with high-quality products and excellent service. However, if you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

1. Eligibility for Returns

• The item must be unused, in its original packaging, and in the same condition as received.
• The return request must be made within 7–30 days of receiving the product (depending on the product category).
• The item must be defective, damaged, or incorrect due to our error.

2. Non-Returnable Items

• Digital products, software, and downloadable items.
• Gift cards and promotional items.
• Perishable goods (e.g., food, flowers, etc.).
• Items that have been used, altered, or damaged by the customer.

3. Return Process

1. Initiate a Return: Contact our support team at support@jexceltech.com with your order details and reason for return.
2. Return Approval: Once approved, we will provide you with a return shipping address and further instructions.
3. Ship the Product: Pack the item securely and send it using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to our error.
4. Inspection & Refund: Once we receive and inspect the product, we will issue a refund or replacement within 5–7 business days.

4. Refund Policy

• Refund Method: Refunds will be processed to the original payment method used during purchase.
• Shipping Costs: Original shipping charges are non-refundable, except in cases where we sent the wrong or defective product.

5. Exchanges

If you need to exchange an item, please return the original product and place a new order for the desired item.

6. Contact Us

For any return inquiries, please contact our support team:

• Email: support@jexceltech.com
• Phone: +2348163472192

Thank you for shopping with JEXCELHUB! Your satisfaction is our priority.